Refund Policy - Encounter Books

Refund Policy

Orders placed on are fulfilled by Two Rivers Distribution, a division of Ingram Publisher Services, on behalf of Encounter Books. The following is Two Rivers Distribution’s Return Policy.


If you are dissatisfied with any product you purchase through this site, or your shipment is damaged, and you would like to return it, we will refund the purchase amount on the credit card used for the purchase.

1. Simply repack the item(s) in its original packaging (if possible); be sure to include the packing slip, as this contains the information we will need to identify the order and issue a credit to the correct credit card.

2. Contact us by calling 1-800-343-4499 or 1-731-988-4440 for further shipping instructions. We may issue an RMA (Returned Merchandise Authorization) or a UPS Call Tag.

3. Include the original packing slip in the shipment and return to the following return shipping address:

Ecommerce Returns 
191 Edwards Drive 
Jackson, TN 38301

Note: If you do not include the original or a copy of the original packing slip, no credit will be issued.